Privacy Policy
Effective Date: July 2026
JAM Industrial Supply, LLC (“JAM Industrial Supply,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide, information collected automatically through your use of our website, and information necessary to process purchases and maintain your customer account.
Information You Provide
Depending on how you interact with our website, we may collect:
- Name
- Company name
- Billing and shipping addresses
- Email address
- Phone number
- Account login credentials
- Purchase orders or account information
- Product reviews or submitted content
- Messages submitted through contact or quote request forms
- Information provided when subscribing to marketing emails or SMS messages
Customer Account Information
If you create an online account, you may be able to:
- Save billing and shipping addresses
- View your purchase history
- Reorder previous purchases
- Save payment methods for faster checkout
- Manage communication preferences
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Payment Information
Payments are securely processed through Authorize.net.
If you choose to save a payment method for future purchases, your payment information is securely tokenized by our payment processor. JAM Industrial Supply does not store your complete credit card number on our servers. Tokenization allows returning customers to securely complete future purchases without re-entering their payment information.
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages visited
- Time spent on pages
- Products viewed
- Shopping cart activity
- Date and time of visits
- General geographic location
- Cookie identifiers
This information helps us improve website performance, troubleshoot issues, analyze usage trends, and provide a better customer experience.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality and enhance your experience.
Cookies may be used to:
- Keep you logged into your account
- Remember items in your shopping cart
- Save user preferences
- Enable faster checkout
- Remember recently viewed products
- Analyze website traffic and usage
- Improve website performance
- Measure the effectiveness of marketing campaigns
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain features and functionality of the website.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Process payments
- Ship products
- Provide customer support
- Respond to inquiries
- Create and manage customer accounts
- Display purchase history and simplify reordering
- Enable saved checkout preferences
- Provide requested quotes
- Improve our products and services
- Personalize your website experience
- Detect and prevent fraud or unauthorized activity
- Maintain website security
- Comply with legal obligations
- Send order confirmations and shipping updates
- Send promotional emails and newsletters (when subscribed)
- Send SMS communications if you have opted in
Email Communications
If you subscribe to receive emails from JAM Industrial Supply, we may send:
- Product announcements
- Promotions and special offers
- Educational content
- Industry news
- Company updates
- Product recommendations
- Reorder reminders
We use Mailchimp to manage our email communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in any marketing email or by contacting us directly.
Transactional emails related to purchases or your account may still be sent when necessary.
SMS Messaging Privacy
If you opt in to receive text messages from JAM Industrial Supply, we may send:
- Order updates
- Shipping notifications
- Account notifications
- Promotional offers
- Product announcements
- Marketing communications
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
We use Mailchimp to manage our SMS messaging program.
Your mobile phone number and SMS consent information will only be used to provide the messaging services you have requested.
SMS consent is not shared with third parties or affiliates for their own marketing purposes.
How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email and SMS service providers
- Website analytics providers
- Technology vendors
- Fraud prevention services
- Customer service providers
These providers only receive the information necessary to perform services on our behalf and are contractually obligated to safeguard your information.
We may also disclose information if required by law or when necessary to protect our legal rights, customers, employees, or property.
Third-Party Services
Our website may utilize third-party technologies and services that assist with website functionality, analytics, advertising, communications, payment processing, and order fulfillment.
These providers maintain their own privacy policies governing how they process information.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- SSL encryption
- Secure payment processing
- Payment tokenization through Authorize.net
- Access controls
- Secure hosting environments
- Routine software updates and monitoring
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Maintain customer accounts
- Provide requested services
- Meet legal, tax, accounting, or regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we will securely delete or anonymize it where appropriate.
Your Privacy Choices
You may:
- Access or update your account information
- Update your communication preferences
- Unsubscribe from marketing emails
- Opt out of SMS messages by replying STOP
- Request correction of inaccurate information
- Request deletion of your online account, subject to applicable legal and business record retention requirements
To submit a privacy-related request, please contact us using the information below.
Phone: (330) 456-3000
Email: sales@jamindustrialsupply.com
Children's Privacy
Our website is intended for business and general consumer use and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
JAM Industrial Supply, LLC
1220 Market Ave. S.
Canton, OH 44707
Phone: (330) 456-3000
Email: sales@jamindustrialsupply.com