Ordering Information
At JAM Industrial Supply, our goal is to make it easy for you to order the right industrial supplies at the right prices. Get all the information you need about ordering with us below. If you don’t see the information you’re looking for, we would be happy to assist you.
Shipping
Our goal is to make it easy for you to order the industrial supplies you need, at the prices you want—and get them shipped right to your door. We ship to all fifty (50) United States!
Shipping FAQs
What shipping carrier is used to ship my package?
We [mainly] ship orders via UPS, with options including ground, overnight, 2-day, or 3-day service when items ship from our warehouse. Please note that hazardous materials, such as many Aervoe products and certain 3M adhesives, can only be shipped via ground service. If items ship directly from 3M, they must ship via ground and cannot be expedited. We also offer free local delivery using our trucks for orders within 50 miles of our Canton, Ohio, branch.
How can I track my package?
Your tracking number will be emailed to you once your order has been shipped. To track your package, you may visit UPS.com.
Do deliveries require a signature?
Generally, we do not require a signature for the shipment of packages. However, we may require them for larger orders at our discretion. JAM Industrial Supply, LLC is not liable for missing packages. However, we will work diligently to locate missing packages.
Returns & Refunds
We will accept returns for standard products that are returned in new condition within 15 days of the delivery date, with all product parts and original packaging included with the return. The customer is responsible for all return shipping.
We cannot grant returns or issue refunds on made-to-order items. These products are identified on the product’s front display and within the product description.
We will only accept returns with an RMA (Return Merchandise Authorization) number. You can obtain an RMA number by contacting us at (330) 456-3000. This number is to be written on the outside of the package, or on a piece of paper you place inside of the package.
Return FAQs
What kind of refund will I receive?
Depending on certain circumstances, we may provide a full refund, partial refund, or exchange. The type of refund will be agreed on before returning of the package. However, there are circumstances where this may change once the package has arrived (the package is missing pieces; products have been used, etc). JAM Industrial Supply, LLC will, at its sole discretion, make a best effort to resolve customer concerns.
When will I get my refund?
Refunds will be initiated once we have received the returned merchandise, and it is returned in the manner that was agreed on when the RMA was given. Upon issuing the refund, it may take up to seven business days to show in your account. Please contact us if you do not receive your refund by the 10th day.
Terms
We consider terms for web customers on a case-by-case basis and require the customer to have a purchase history through our website.
When JAM approves a web customer for terms, the customer will not be able to purchase online with terms. To use the term account for a purchase, JAM requires the customer to order directly from a JAM sales representative. In this situation, JAM may or may not be able to match the price listed on the website.
Contact us today to apply for terms!
Sales Tax
Sales tax is applied to orders shipped within Ohio at the rate set by the State of Ohio, unless a valid Ohio resale certificate is provided.
For orders shipping to California, Connecticut, Maryland, Massachusetts, South Dakota, or Washington D.C., we authorize a charge of up to 10% of the sales value of any 3M products on the order to account for potential sales tax. Once your sales tax status is verified in the applicable state, JAM will adjust or remove the tax as appropriate and finalize the charge.
Payment
We accept major credit cards, including VISA, Mastercard, Discover, and American Express. Payment is captured when your order is shipped.
Pricing
Prices displayed on our website are maintained to the best of our ability. From time to time and for reasons beyond our control, prices may be incorrectly stated. It is our policy to handle mis-pricing on a customer-by-customer basis. We reserve the right to reject an order prior to shipment due to inaccurate pricing. JAM Industrial Supply, LLC, has no responsibility for misstated prices.
Ordering FAQs
How long will it take for my order to be processed?
Your order will be processed within 2-4 business days, depending on available inventory. We do not process orders on Saturdays or Sundays, or on any major US holidays. Missing or incorrect information, ranging from incorrect credit card information to an incorrect billing address, may delay the ordering process. Please call us at (330) 456-3000 if you need to change order information after the order has been submitted. Urgent orders may be arranged based on availability by calling (330) 456-3000.
What if I want to cancel my order?
Because we work to process and ship your orders as quickly as possible to ensure fast delivery, it is important to cancel your order with us as soon as possible. Once your order has been shipped, we cannot cancel your order. For orders shipping directly from 3M, if an order has begun the shipping process, we will be unable to cancel the order. You will have the option at that point to return the product to us. However, you will be required to pay return shipping, and there may be a restocking fee, depending on the circumstances.
What if I need to change my order information?
If you need to make any changes to your order, please give us a call at (330) 456-3000. Please note that we do not have access to full credit card information. Any changes to the order will require us to re-enter this information into the order.
Can I reorder past purchases?
If you would like to store and use past order information for easy reordering, please create an account. When you are logged in, you will easily be able to access order history and reorder past purchases with ease.
Can multiple users order under one account?
Yes, multiple users can order under one JAM account, with the option to save multiple payment options and shipping addresses.